WishWin Privacy Policy

At WishWin, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at WishWin Casino collect, use, store, and safeguard your information when you visit our website, create an account, or use any of our services. By using WishWin, you agree to the practices described below.

Who We Are

WishWin Casino is operated by Stellar Ltd, a company registered at Hamchako, Mutsamudu, Anjouan, Union of Comoros, and licensed by the Gaming Board of Anjouan under licence No. ALSI-202411077-FI2. Throughout this document, "we", "our", and "us" refer to Stellar Ltd and the WishWin platform. If you have questions about this policy, you may contact our support team at support@wishwin.com.

Information We Collect

When you register with WishWin, play our games, make a deposit, or request a withdrawal, we collect certain categories of information necessary to provide our services and comply with our legal obligations.

• We collect identity details such as your full name, date of birth, nationality, and a copy of identification documents for verification purposes.
• We gather contact information including your email address, phone number, and residential address.
• We record financial information such as payment method details, transaction history, deposit and withdrawal amounts, and currency preferences.
• We track your gaming activity, including games played, bets placed, bonuses claimed, and session duration, to improve our services and detect irregular behaviour.
• We automatically collect technical data such as your IP address, device type, browser version, and operating system when you access Wish Win.
• We may collect communication records when you contact our Live Chat or Help Centre.

How We Use Your Data

Our WishWin platform processes your personal data for several legitimate purposes connected to running a licensed online casino. We use your information to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, and ensure compliance with our licence requirements under the Gaming Board of Anjouan. We also use your data to personalise your experience, including tailoring bonuses such as our Casino Welcome Package, VIP Program benefits, and reload offers. Additionally, we analyse gaming patterns to support responsible gambling tools and to improve the stability and performance of our platform.

Marketing Communications

With your consent, we at WishWin may send you promotional emails, newsletters, or notifications about tournaments, cashback offers, and new game releases. You can withdraw your consent and unsubscribe from marketing communications at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your data based on several legal grounds, including the performance of our contract with you (our Terms and Conditions), compliance with legal and regulatory obligations, our legitimate business interests, and, where applicable, your explicit consent. Our WishWin Casino operations are structured to respect applicable data protection standards across our target markets, including Germany, Austria, Switzerland, Italy, Finland, Norway, Poland, Portugal, Hungary, Czech Republic, Spain, Greece, France, Canada, Australia, New Zealand, Brazil, Chile, and Peru.

Sharing Your Information

We do not sell your personal data to third parties. However, our WishWin platform may share your information with trusted partners who help us operate our services, including payment processors, identity verification providers, game providers such as Pragmatic Play, Playtech, and Evolution-style live studios, regulatory authorities, and fraud-prevention services. We require all third parties to maintain appropriate safeguards and to use your data only for the purposes we specify.

• Payment providers processing deposits and withdrawals via card, bank transfer, e-wallets, or cryptocurrencies.
• Game and live casino providers that deliver the slots, table games, and live dealer content available on WishWin.
• Regulatory bodies and law enforcement where required by our licensing obligations.
• Professional advisors, auditors, and IT service providers supporting our operations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on WishWin, remember your preferences, and analyse site traffic. Our Cookie Policy, available separately, explains in detail the types of cookies we use and how you can manage your preferences through your browser settings.

Data Security

We at WishWin implement industry-standard technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, restricted internal access, and regular security assessments. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your account, such as using a strong password.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory requirements. Account and transaction records are typically retained for a period required under our licence and applicable anti-money laundering regulations, even after you close your WishWin account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You may request the deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@wishwin.com, and we will respond within a reasonable timeframe in accordance with applicable regulations.

Restricted Territories

Our services are not available to residents of certain countries, including Afghanistan, Armenia, Belarus, China, the Netherlands, Russia, Ukraine, the United Kingdom, the United States, and several other jurisdictions listed in our Terms and Conditions. If we identify that you are accessing WishWin from a restricted territory, we may be required to suspend your account and process your data accordingly to comply with our legal obligations.

Age Restrictions

WishWin Casino is intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we discover that an underage individual has registered an account, we will close the account and delete the associated data as required by law.

International Data Transfers

Because WishWin serves players across multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence, including territories where our servers or service providers are located. We take appropriate measures to ensure that such transfers comply with relevant data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered on Wish Win. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through Live Chat, available 24/7, or by email at support@wishwin.com. We are here to help and ensure your experience with WishWin remains safe and transparent.