WishWin Terms and Conditions

Welcome to WishWin. These Terms and Conditions govern your access to and use of our website, games, and services. By registering an account with WishWin Casino, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Casino

WishWin is owned and operated by Stellar Ltd, a company registered at Hamchako, Mutsamudu, Anjouan, Union of Comoros. We operate under a licence issued by the Gaming Board of Anjouan, licence No. ALSI-202411077-FI2. Our casino offers access to over 14,000 games, including slots, live dealer tables, and sports betting, provided by more than 126 game studios.

Eligibility and Account Registration

To use WishWin, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We require all players to register using accurate personal information. Our casino reserves the right to verify your identity, age, and payment details at any stage, and we may suspend or close an account pending verification.

• You must create only one account; we do not permit duplicate registrations
• You confirm that all details provided to us are true and current
• We may request identification documents before processing withdrawals

Restricted Territories

We do not accept players from certain territories, including Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, the Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), the United Kingdom, the United States, and Côte d'Ivoire. Promotions are additionally unavailable in Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia. Some of our game providers may apply further territorial restrictions beyond this list.

Deposits and Withdrawals

At Wish Win, we support a wide range of currencies, including EUR, USD, CAD, AUD, NZD, CHF, NOK, PLN, CZK, HUF, BRL, CLP, PEN, and several cryptocurrencies such as Bitcoin, Ethereum, and USDT. Our minimum deposit starts at €10 (with EPS at €15 and Bitcoin at €30), and bonuses require a minimum deposit of €20. We process withdrawals from €10 depending on the method chosen, with Bitcoin withdrawals starting at €60.

Our withdrawal limits are tied to your VIP level, ranging from €500 per day / €7,000 per month for Bronze members up to €1,500 per day / €20,000 per month for Diamond members. We allow a maximum of three pending withdrawals at any time, and processing may take up to three business days, as our financial department operates Monday to Friday, 06:00-17:00 GMT. We require that deposits be wagered at least once before a withdrawal request is submitted.

Bonuses and Promotions

Here at WishWin, we offer a Casino Welcome Package of 250% up to €2,000 plus 250 Free Spins, spread across three deposits. Each part of the package requires a minimum deposit of €20, and the bonus funds together with the deposit must be wagered x35 within 10 days of activation. Free Spins winnings carry a x40 wagering requirement. We cap the maximum bet while a bonus is active at €100, and maximum cashout is limited to 10x the bonus amount.

We require that any qualifying deposit be claimed before placing bets, and any active casino bonus must be completed before using Free Spins. Deposits made via Neteller or Skrill are excluded from the welcome package, and submitting a withdrawal request will void any active bonus. We do not allow bonuses to be combined with one another, and only one active bonus is permitted per account.

Our WishWin platform also offers Sports Betting Bonuses, including a Sport First Deposit Bonus of 100% up to €100 (with higher caps for select countries), a Weekly Reload Bonus, Sports Cashback, and an Accumulator Boost. Wagering contributions vary by game type: slots, scratch cards, and keno contribute 100%, while table and card games contribute 0% toward bonus wagering requirements.

VIP Program

Our VIP Program at WishWin Casino consists of five levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level offers increasing benefits, including personalised offers, higher withdrawal limits, and dedicated cashback percentages ranging from 25% on Live Casino losses up to 15% Weekly Cashback for Diamond members. We determine your VIP level based on your activity over the previous 90 days, including your deposit and withdrawal ratio and bonuses received. Your status will revert to the lowest level if you have not placed any bets within a month.

Responsible Use of Our Services

We are committed to promoting responsible gambling among our players. You agree not to use WishWin for any unlawful purpose, and we reserve the right to suspend accounts showing signs of problem gambling, fraud, or bonus abuse. We may request additional verification at any time to confirm the legitimacy of your account activity.

• We may limit, suspend, or close your account if we detect suspicious behaviour
• You agree not to use multiple accounts or exploit bonus terms
• We reserve the right to void winnings obtained through a breach of these terms

Game Fairness and Providers

We work with trusted providers such as Pragmatic Play, Playtech, Evolution-powered studios like Ezugi, Novomatic, and many others to ensure fair and transparent gameplay. Our live casino section, powered by providers including Pragmatic Play Live, Vivo Gaming, and Imagine Live, delivers real-time dealer experiences across roulette, blackjack, baccarat, and game shows.

Customer Support

Our support team is available 24/7 through live chat and email at support@wishwin.com. We aim to resolve your queries promptly and provide assistance regarding deposits, withdrawals, bonuses, and account verification. You can also consult our Help Centre for additional guidance.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or operational practices. We encourage you to review this page periodically. Continued use of WishWin after any changes constitutes your acceptance of the revised terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. To the extent permitted by law, we shall not be liable for any indirect or consequential losses arising from your use of WishWin, including technical issues, connectivity problems, or third-party provider errors.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licence issued by the Gaming Board of Anjouan. By using our services, you agree that any disputes will be resolved in accordance with this governing framework.

By creating an account and using WishWin, you confirm your acceptance of these Terms and Conditions in full. If you have any questions about our policies, please contact our support team before proceeding with registration or deposits.